Ms. E. Knaebel – On January 1, 2015 a change took place in the law and regulatory framework in the care sector. Due to the introduction of the “Zorg in Natura” (Care in Kind) system, municipalities have a larger role between clients and care institutions. Municipalities contract the care providers and are responsible for the budgets of clients. The municipality now bears greater responsibility, which includes paying for costs, and is therefore in a position in which it can state higher requirements.

An important requirement stated by many municipalities is the possession of a quality certificate. A good and frequently chosen example of this is the ISO 9001:2015. A certified management system conforming to this norm demonstrates a reliable standard of quality provided by the care organization. For this reason, municipalities can justify their choice for a care organization that meets this requirement and will give preference to such institutions. It is therefore crucial for care providers to obtain this certificate, otherwise the municipality will simply not refer any new clients to them.

Auditing a care organization requires experience and specific knowledge about the care sector. Care providers must comply with specific laws and regulations and processes can often only be fully understood with prior knowledge. In addition, it is convenient for care providers that the auditor speaks the ‘same language’, which in turn, can lift the audit to a higher degree.

QMS International ensures good auditors who do not only understand the auditing profession, but who also have practical experience and knowledge of specific branches. It is for this reason that QMS International also works with auditors who are specialized in the care branch. These are auditors who have been advising care providers for many years, or, like myself, originally worked in the care sector and have since undergone extra training. The auditing process in the care sector functions in a steady and efficient manner by employing auditors with reliable knowledge and experience.